Privacy Policy
How we collect, use, and protect your personal information
Kenya Outsourcing ("we," "us," or "our") operates kenyaoutsourcing.com (the "Site"). We are committed to protecting the privacy and security of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for membership, or engage with our industry resources. This policy is drafted in accordance with the Data Protection Act, 2019 (Kenya) and aligns with international best practices.
Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data") in the following ways:
A. Information You Provide to Us
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Membership Inquiries Name, job title, company name, email address, phone number, and business details (e.g., sector, company size) when you apply for Silver, Gold, or Platinum membership.
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Communications Records and copies of your correspondence when you contact us via email or our "Contact Us" forms.
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Events & Newsletters Contact details provided when registering for webinars, summits, or downloading industry reports.
B. Information We Collect Automatically
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Usage Data IP address, browser type, operating system, referral URLs, and pages visited.
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Cookies We use cookies to improve website functionality and analyze traffic. (See Section 8).
Legal Basis for Processing
Under the Kenya Data Protection Act, 2019, we process your personal data based on the following legal grounds:
How We Use Your Information
We use the collected data for the following purposes:
Processing applications, renewals, and creating your profile in our Member Directory.
To connect international buyers with Kenyan BPO/ITES service providers (only applicable if you opt-in to business matching programs).
Sending administrative information, industry alerts, and policy updates.
Monitoring website usage to improve user experience and content strategy.
Disclosure of Your Information
We do not sell your personal data.
We may share your information with:
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Service Providers Third-party vendors who perform services for us (e.g., website hosting, email delivery, event management) under strict confidentiality agreements.
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Business Partners If you are a member, your business profile (including designated contact info) may be visible to other members or the public via our Member Directory, strictly based on your membership tier and privacy settings.
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Legal Authorities If required to do so by law or in the good faith belief that such action is necessary to comply with Kenyan laws (e.g., Office of the Data Protection Commissioner).
International Data Transfers
As an industry body connecting Kenya to the world, your information may be processed outside of Kenya (e.g., if our cloud servers are hosted abroad or if we connect you with international clients). We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data during these transfers in compliance with the Data Protection Act.
Data Security
We implement administrative, technical, and physical security measures to protect your personal information. These include SSL encryption for data in transit and restricted access protocols for our internal databases.
Please be aware that no security measures are perfect or impenetrable.
Your Rights (Data Subject Rights)
Under the Kenya Data Protection Act, you have the right to:
To exercise these rights, please contact us at jb@kenyaoutsourcing.com
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at: